mietti.
Internal automation

AI that feels effortless.

I help Finnish companies automate internal work with practical AI, specialising in customer service solutions. Real results, no technical jargon.

~5 yrs
Building AI tooling for support ops
12
Languages in systems I've built
1000s
Cases a month handled by automation

Three ways to work together.

Most companies start with a workshop and continue wherever the value is biggest, often in customer service. I find the friction, build the fix, and can explain all of it to anyone.

01

Workshops & training

A half- or full-day session where your team learns to use AI in everyday work, safely and concretely. The low-risk way to start.

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02

Automation builds

I design and build the AI automations that remove internal manual work, most of all in customer service. Working software, not slide decks.

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03

Fractional AI lead

I act as your part-time AI lead: prioritising, steering, and getting adoption over the line. Expertise without a full-time hire.

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Miro Miettinen, founder of Mietti
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"Most automation projects fail because they start with the technology. I start with where your team's time actually goes, and build from there."

Miro Miettinen

Founder

M.Sc. (Tech.) and service designer · ~5 years in AI for customer support

Less busywork. More time to think.

Tell me briefly where your team's time goes, and we'll see if I can help.

Get in touch